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Involving 3rd party developers. License holders guidelines for involving other 3rd parties in
further developing or deploying theFactory's applications can be found under this link. Distributing Updates. For all updates and upgrades proceedings please check this link. Offers. Please provide us with all the project description in order to get an accurate quote. Without the details the quote may vary allot. We require all the relevant information in order to avoid any complications. The quotes included in our offers for custom work are valid for 24 hours (if there is no other stipulation) because of the constant price-offer optimization and being based an the attached description. Time frames are approximate, since they may vary due to the clients feedback. Offers are not transmittable. Offers are having a private and confidential character and cannot be published in any form. After receiving a quote and accepting it, please respond and we will send you the payment details. If you decide f. eg. after two weeks to accept it, then please ask again it the quote is still valid. After the payment enters into our bank account we will start the custom work. For further information please also check our Terms & Conditions. Do not hesitate to contact us. Ticket System proceedings. - Fill out one of the contact forms available under Contact Us. In case of Customer Support, please limit to a single Ticket, since this will speed up the reply.
- Please provide a valid email address in order to receive the answer. If you are already a customer, then please provide us also with your name and order number. Address the ticket exclusively to our support address, CC or BCC should be left empty! Sending it to several addresses at once, the mail will not enter the ticket system and it will be disregarded! AUTO-responders should be disabled on the email address you provided, else the tickets will be deleted!
- After this a confirmation email will be received that the form has entered successfully the Ticket System. Please wait until we are gonna be able to provide an answer. We are trying to write back as soon as possible but this depends also on the issue, workload or other factors.
- A member of our staff will reply to the ticket providing the requested information. Please note that our answers are included in the emails and login into the ticket system is not necessary.
- If you have further issues then just reply back without changing the email subject, so the system would be able to recognize it as a follow-up to your ticket or enter in our system with your ID. After 24 hours of non-activity from the customer or just after providing a solution, the ticket will be closed. Do not replay to tickets older then seven days since they wont be taken under consideration; we need the exact version data and configuration for debugging. Tickets will also be closed on new releases.
- Always Back-up your site! Aways back-up before any debugging session or any other kind of intervention, since we are not responsible for any data loss of any kind. If our team requested site credentials in order to perform a debugging session or any other kind of code modification, create a new super admin account for that session and when our intervention is finalized just erase that account.
Forum. Support does not include questions regarding the code, how to customize it or further development plans. If the time will allow we may answer it on the forum but if there is no answer do not repost it, since this will be seen as pertinent behavior on the forum and it may lead to canceling your membership (in some cases without any previous note). In order to avoid this, please do not use improper language, insults, or have a pertinent behavior regarding some issues like repetitive questions regarding: development plans, code explaining, code development, company policies and prices). We hope that members will understand and see it positive, as it is meant to increase productivity and to maintain the same level of quality provided at a very reasonable price. Also any forum user, customer or non-customer, may be banned without any previous notice for posting commercial advertising. Personal Signature Links or any opther posted URL, are permitted only to pages or domains using one of our extensions. Further development and Browser compatibility. Most of our product, if not perhaps all, will be in further development and will offer compatibility to the latest platforms. Surely, this is a process which also takes time, because sometimes the changes are immense and our goal is to offer always professional solutions. Therefore, the new added features will be available only for the latest platform. Issues will be also fixed only on the latest version of our products. Browser compatibility is offered in order to cover up the most popular Internet Explorer (minimum ver. 7) and Mozilla Firefox. About ETA's. We will make ETA's public at a certain time. If no ETA are announced for the product you are interested in, then please don't ask for further details, since it means that at this point due to company policies we cannot reveal it. We are sorry for the inconvenience.
Thank you for your interest and time!
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