Contact Us

	theFactory.ro is a trademark of SKEPSIS Consult. www.skepsis-consult.ro	SKEPSIS Consult SRL Drumul intre Tarlale 41C Sector 3 Bucharest 032982 Romania.			02:00 - 12:00 New York (GMT-5) 07:00 - 15:00 London (GMT) 09:00 - 17:00 Bucharest (GMT+2) 17:00 - 01:00 Sydney (GMT+10)
Please feel free to contact us using the available forms below if you have any issues or questions. By submitting to one of the following contact forms a ticket will be opened in our system. You will receive a confirmation email. Depending on the time zone and workload we will answer as soon as possible. Please note the different timezone GMT+2 and working hours. The answer will be also in the email content included, so no extra login to the ticket system will be necessary. To continue a ticket just replay without modifying the message subject. For further ticket proceedings check our Customer FAQ. Please use only German or English Language.


	Not one of our customers yet? Feel free to ask any question you might have regarding our products.		Are you a customer and encountered an issue regarding one of our products? Open Ticket here...		A quick look at the about box and you noticed a new minor version is out? You checked the forum and you are entitled to receive the new major version for free?		At this moment we are already booked for the next period of time, making us unavailable for further customized projects.

For any significant and additional information regarding client and company policies and further procedures, please check the following:

Terms & Conditions for Licenses, Source code, Warranty, etc.
How to Buy Guide for Orders, Cart, Checkout, Payment methods and Delivery.
Customer FAQ's for Ticket-System usage, Offers, Licensing, Compatibility, Forum policies, etc.
Updates and Upgrades including product upgrades table.

Joomla compatibility chart for the Factory extensions to select the proper product version.
Involving 3rd parties in further development or deploying of our applications.
About Us ...past, present and future.