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The Factory > Forum > Social & Community Factory Suite for Joomla CMS. > Love Factory > signups not being received by hotmail accounts
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Author Topic: signups not being received by hotmail accounts  (Read 1455 times)
pli
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signups not being received by hotmail accounts
« on: March 21, 2010, 03:21:31 am »

Really odd. There are a whole lot of sign ups from hotmail accounts, and yet none of them has logged in to add profile.

I tested using a hotmail account, and I did not receive the email. For other forms with joomla clients we generally customise the forms we make, and they are no problem, so it does not appear to be hotmail rejecting them, in fact our logs show a successful send.

Working with Hotmail has failed to resolve the issue

Is there something I am missing here? Is any one else having the same problem?

thanks
peter
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alex.d
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Re: signups not being received by hotmail accounts
« Reply #1 on: March 22, 2010, 10:28:26 am »

Hello!

I've just tested on our local server and the email is being received by the user (in the Junk folder). Lovefactory uses the Joomla's mailer, there is nothing special about it.

Could you post a link to your site and the version of LF you are using?
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pli
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Re: signups not being received by hotmail accounts
« Reply #2 on: March 22, 2010, 10:32:35 am »

thank you

www.christiansingles.net.nz

version 1.3.1

regards
peter
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alex.d
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Re: signups not being received by hotmail accounts
« Reply #3 on: March 22, 2010, 10:44:21 am »

What is the registration mode set to?
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pli
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Re: signups not being received by hotmail accounts
« Reply #4 on: March 22, 2010, 10:47:52 am »

Use Joomla's registration, but require Profile Fillin
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alex.d
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Re: signups not being received by hotmail accounts
« Reply #5 on: March 22, 2010, 10:53:42 am »

Hmmm... So you are not registering users using the Lovefactory's registration system, but Joomla's regular system?
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pli
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Re: signups not being received by hotmail accounts
« Reply #6 on: March 22, 2010, 11:01:58 am »

Yes. I found the registration process using Override Joomla's reg and use love fact reg did not work correctly for me - module Love Factory System Plugin was turned on too

Peter
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alex.d
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Re: signups not being received by hotmail accounts
« Reply #7 on: March 22, 2010, 11:09:40 am »

If users are registering with Joomla's registration system, then the component has nothing to do with the process of the sending emails.

I've tried to register using a hotmail account, but didn't receive the email.
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pli
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Re: signups not being received by hotmail accounts
« Reply #8 on: March 22, 2010, 11:19:55 am »

thanks - yes the I can see thru the mail logs, that the email is accepted by hotmail, but they are just being delivered

I have just tried changing the sign up thru the lovefactory override and still no email going to hotmail

I have tried talking with hotmail and all they do is say, join this system and join that system - they are being fairly non cooperative and seem to think the emails are being sent thru some mail list - I cannot get thru to them and make them understand

I have at least 100 forms running on my dedicated server and every other form is getting thru - the server IP is not on any anti-spam list

It is getting most frustrating cause a good 15% of sign ups to the site are using hotmail accounts

P
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